Delivery Information

Deliveries to the UK are sent with a Free Next Working Day service that operates from Monday to Friday. This timeframe increases to 2-days for UK offshore islands and Scottish highlands.

*Please be aware that orders must be placed before 15:00 to receive them on the following working day. Orders placed after this time will be dispatched on the closest following working day instead. Any orders placed after 15:00 on Friday or over the weekend will be dispatched on the first working day of the following week.

Deliveries abroad typically take no longer than 14-days, and a majority of deliveries to Europe will arrive within 7-days. For more information on delivery fees for orders being sent abroad, please see our pricing tables below.

We use a range of courier services to ensure our products arrive on time including DPD, DHL, Interparcel, Royal Mail and UK Mail. For any delivery service or cost enquiries please contact us at [email protected].

Delivery Charges

We offer a range of delivery options to take the hassle out of receiving your order with a variety of next working day delivery options available, and if weekdays aren't an option we can even arrange Saturday and Sunday delivery. 

UK Mainland

Next Working Day Delivery

Delivered between 7:30 am to 19:30 pm on the next working day after dispatch. (Monday to Friday not including public holidays)

Free (£6.95 on orders totalling less than £100)

Standard Delivery

Delivered within 3 working days. (Monday to Friday not including public holidays)

£3.95 (Only available on orders totalling less than £100)

Saturday Delivery

Delivered between 8:00 am to 13:00 pm on the closest following Saturday after dispatch.
£14.95

Sunday Delivery

Delivered between 8:00 am to 13:00 pm on the closest following Sunday after dispatch.
£14.95

Next Working Day Delivery (Before 12:00)

Delivered before 12:00 pm on the next working day after dispatch. (Monday to Friday not including public holidays)

£9.95

Next Working Day Delivery (Before 10:30)

Delivered before 10:30 am on the next working day after dispatch. (Monday to Friday not including public holidays)

£14.95

Northern Ireland

Order Value Shipping Fee
£0 - £150 £7.50
£150+ Free

Scottish Islands

This includes the Isle of Skye, Shetland Islands, Orkney, etc.

Order Value Shipping Fee
£0 - £50 £7.50
£50 - £150 £9.95
£150+ Free

Highlands & Offshore Islands

This includes Scottish Highlands, Channel Islands, Isle of Man & Isle of Scilly.

Order Value Shipping Fee
£0 - £50 £8.95
£50 - £150 £10.95
£150+ Free

EU Zone 1

This includes Ireland, Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain & Sweden (Excludes the Canary Islands, Azores & Madeira).

Order Value Shipping Fee
£0 - £50 £9.95
£50 - £100 £14.95
£100 - £150 £18
£150+ Free

EU Zone 2

This includes Bulgaria, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia.

Order Value Shipping Fee
£0 - £100 £14.95
£100 - £150 £18
£150+ £9.95

EU Zone 3

This includes Andorra, Croatia, Norway & San Marino.

Order Value Shipping Fee
£0 - £50 £23.95
£50 - £100 £19.95
£100 - £150 £18
£150+ £49

Additional Countries

Country Shipping Fee
Bahrain £140
Canada £100
Kuwait £150
Saudi Arabia £170
United Arab Emirates £150
United States of America £100

Tax Charges

Orders being shipped outside of the UK will be exempt from UK VAT charges (this includes the Channel Islands and Gibraltar). However, upon arrival at the destination country, all delivered goods will be subject to local taxes and may incur additional customs fees.

The carrier responsible for delivering the goods will contact you with details of any payments due. For further details on any charges that may be incurred, please consult the destination country's government guidance.

Delivery Alterations

If you wish to make an alteration to the address you have provided, it is important that you contact us before the product is dispatched, either by phone or at [email protected]. If you request an alteration after the item has been dispatched, you will incur an additional fee of at least £15. However, this fee will vary depending on the value and weight of the product.

Order cancellations likewise must be made before the product has been dispatched, and any cancellations requested after that point will lead to fees being deducted from the amount to be refunded.

Delivery Issues

If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.

Courier Terms

Unfortunately no couriers, as part of their service agreements, are required to call customers in advance of delivery. We can include a note asking the courier to call in advance of delivery but this is ultimately at the discretion of the driver. It is not something that we can insist they do.

Please note: Delivery times are not guaranteed times; there is no such a thing as a guaranteed delivery day as WaterIonizers.co.uk nor the couriers can legislate for problems arising in transit. Even so, 99% of our UK Mainland orders are attempted the following working day. If your order is urgent, we suggest allowing sufficient time to get the order to you allowing for any eventualities.